Employee Relations Best Practices Training Course

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

The term ‘Employee Relations’ refers to a company’s efforts to manage relationships between employers and employees. An organization with a good employee relations program provides fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company. Such programs also aim to prevent and resolve problems arising from situations at work.

Employee relations programs are typically part of a human resource strategy designed to ensure the most effective use of people to accomplish the organization’s mission. One of the most effective ways for an organization to ensure good employee relations is to adopt a human resource strategy that places a high value on employees as stakeholders in the business.

This Employee Relations Best Practices training course allows participants to reflect on what Employee Relations Best Practice looks like for their organization, and learn the right systems, policies and leadership style embedded in the culture of their organization.

Important Features

Recognise opportunities for building strong employee relations
Identify opportunities to review employee relations policies against best practice
Provide guidance in evaluating and addressing performance concerns
Ascertain and deal with employee conduct/disciplinary issues
Acquire skills to analyze and process employee grievances
Learn to improve and maintain employee productivity, motivation, and morale

Learning Objectives

By the end of the Employee Relations Best Practice course, participants will be able to:

Consider what effective employee relations look like
Identify the practical steps necessary to build strong employee relationships
Review Employee Relations policies including discipline, grievance & capability
Plan for dealing effectively with situations where employee behavior falls below the expected standard
Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
Support staff in the delivery of their job role

Target Audience

Leaders and staff working in the personnel management or training sectors
Line managers who want to develop their understanding of Employee Relations issues
Anyone wishing to develop a career in personnel management and employee development

Training Methodology

This practical and results-oriented Employee Relations Best Practices training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

Course Contents

Module 1 - Core Employee Relations Activities

Key Topics

What is employee relations all about?
Why is it important?
The importance of having sound ER policies
The psychological contract
Managing conflicting interests
Links between employee relations specialists in line managers
Review of day 1

Module 2 - Practical ER Functions

Key Topics

Internal communications and managing the message
Team briefings
Involvement, engagement, and consultation
Dealing with sickness absence
Conducting effective return to work interviews
Providing mediation services
Review of day 2

Module 3 -Dealing with ER Situations

Key Topics

Can’t or won’t? – the difference between conduct and capability
Dealing effectively with disciplinary situations
Dealing with gross misconduct
Dealing effectively with capability situations
Deciding whether to suspend
Conducting excellent investigations
Presenting evidence at hearings
Dealing with appeals
Review of day 3

Module 4 - Engaging Employees

Key Topics

Designing effective staff surveys
Analysing the data and learning the lessons
Dealing with collective disputes
Employee recognition
Codes of conduct and ensuring compliance
Review of day 4

Module 5 - Supporting Managers, Team Leaders and Supervisors

Key Topics

Dealing with grievances
Managers right to manage
Developing a coaching style of management
Motivating staff to perform and giving effective feedback
Managing performance effectively
Identifying and dealing with bullying and harassment
Managing personal issues
Review of programme

Classroom Session

Dubai

02 - 06 Nov 2026

$5,600

Dubai

15 - 19 Mar 2027

$5,600

Cairo

05 - 09 Apr 2027

$5,600

Dubai

19 - 23 Jul 2027

$5,600

Kigali

27 Sep - 01 Oct 2027

$5,600

Port Louis

04 - 08 Oct 2027

$5,600

Dubai

01 - 05 Nov 2027

$5,600

Budapest

13 - 17 Dec 2027

$5,950

More Schedules

Online Session

Duration: 2 Hrs X 8 Days

Starting Date

01-Dec-2026

$3,000

Starting Date

08-Mar-2027

$3,500

Starting Date

21-Jun-2027

$3,500

Starting Date

02-Aug-2027

$3,500

Starting Date

19-Oct-2027

$3,500

Starting Date

07-Dec-2027

$3,500

More Schedules

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Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

This Program has been approved for 25.00 HR (General) recertification credit hours toward aPHR , aPHRi , PHR®, PHRca®, SPHR®, GPHR®, PHRi and SPHRi recertification through HR Certification Institute® (HRCI®)

testimonials

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An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.