An HRCI Approved Programme

Certified Human Resources Professional

Mastering HR Administrative, Operational and Technical Skills

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Venue Starting Date Duration Fees Join Now
Dubai - UAE , 20240826 26 - Aug - 2024 5 - Day $4,950 Register
Dubai - UAE , 20241007 07 - Oct - 2024 5 - Day $4,950 Register
Online - Virtual , 20241125 25 - Nov - 2024 2 Hrs X 8 Sessions $2,100 Register
Dubai - UAE , 20241216 16 - Dec - 2024 5 - Day $4,950 Register


Gain insight into HR policies and processes, personal leadership, communication and proactively work with internal customers. The result? Know how to take responsibility for the effective implementation, maintenance and improvement of HR systems, policies and procedures that support business objectives. Certified Human Resources Professional course will provide a broad range of administrative, operational and technical skills and knowledge required for the early stage in your HR career to ensure you add tangible value. Delegates will learn the skills and competencies needed to be efficient and productive within the key areas of talent acquisition, HR administration, shared services, compensation, benefits, employee relations and risk management, HR information management talent management and development.


Participants attending the program will:

  • Understand the talent acquisition processes and industry best practices
  • Learn the activities and the process of HR administration and shared services
  • Gain knowledge of efficient talent management, employee engagement and developments
  • Understand the total reward systems, including compensation, benefits and employee experiences resulting in better organisational results.
  • Learn how to ensure workplace safety, legal compliance, employee satisfaction and business continuity
  • Understand the process and HR information management


This course is designed for the professionals mastering the skills of the technical and operational aspects of HR management, including:

  • HR professionals looking to enhance & validate professional-level competency, knowledge and skills.
  • HR Practitioners looking to propel their careers internationally
  • Professionals of other disciplines have performed HR duties and are looking to upgrade & validate their HR competency, skills & knowledge.


This highly practical and results-oriented Certified Human Resources Professional course is based on the adult learning concept. The facilitator will give input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations; role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.


Module 1 - Talent Acquisition Process & Best Practices

  • Description:

    In this module, you will understand how to ensure an organisation has employees with the right skills in the right positions at the right time.

  • KeyTopics:

    • Job Analysis Process – Understand Organisational needs & Define Requirements
    • Recruitment Best Practices (sourcing tools and job market trends)
    • Market Situation & Talent Pool Availability (internal and external)
    • Interview and Assessment Methods
    • Recruitment Effectiveness Measurement (time-to-fill, cost-per-hire etc.)
    • Overview Of Compensation and Benefits Methods (market reference
    • ranges/pay tiers, compa-ratio, fringe benefits)
    • Applicant Tracking, Offer & Contract Techniques

Module2 - HR Administration and Shared Services

  • Description:

    Activities that support employees and managers by responding to requests for information.

  • KeyTopics:

    • Organisation Policies, Procedures, Ongoing Programs, and Other Engagement Activities
    • Recordkeeping & Handling Sensitive Personal Data
    • Leave Management Policies, Processes and Benefits Administration
    • Successful Employee Onboarding & Offboarding Process and Management
    • Employment Lifecycle Management
    • Effective Communication to Keep Employees Engaged (Updates, Changes, Organization News)
    • Organisation Values, History, Organisational Structure

Module 3 - Talent Management and Development Administration

  • Description:

    Learn the processes that support effective talent management, employee engagement and development

  • KeyTopics:

    • Measurement tools for organisational development programs (surveys, market trends, reporting…)
    • Analysis of Job Roles and Competencies
    • Succession Planning Programs Overview
    • How To Execute Organization’s Performance Management Strategy?
    • Administration of Employee Participation & Engagement Activities
    • Administration of Learning & Development Programs

Module 4 -Compensation, Benefits, and Work Experience

  • Description:

    Understand total reward systems that support employee recruitment, retention, and recognition and improve organisational results.

  • KeyTopics:

    • Benefits and compensation strategy and their connection to HC strategy
    • Management of recognition and rewards programs
    • Methods to align and benchmark compensation
    • Employee Value Proposition (EVP), culture, and brand
    • Pay structure techniques

Module 5 - Employee Relations and Risk Management Process Overview

  • Description:

    Review policies and practices that ensure workplace safety, legal compliance and employee satisfaction.

  • KeyTopics:

    • Workplace Safety Guidelines
    • Employment Laws and Guidelines
    • Employee Handbook and Organisation Policies
    • Internal and External HR Compliance Audit Process
    • Disaster Recovery and Business Continuity

Module 6 - HR Information Management

  • Description:

    Understand processes that help the organisation access and use human resource technology.

  • KeyTopics:

    • HR Process and IS Management Overview
    • Process Analysis & Alignment with Organisational SOP
    • HR Reporting Tools and Systems
    • Change Management Tools and Techniques
    • User Access Rights Management

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