Professional Skills Enhancement Masterclass for Administrators & Secretaries

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Venue Starting Date Duration Fees Join Now
Dubai - UAE , 20241118 18 - Nov - 2024 10 - Day $9,900 Register


The role of the office management professionals and administrators in today’s organization is changing rapidly. In order to remain competitive in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This comprehensive training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. This training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge, and behavior to organize themselves more efficiently and to handle all the situations effectively, positively and confidently.

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course consists of two modules which can be taken as a 10 Day Training course, or as an individual, 5 Day courses

Module 1 – Advanced Office Management & Effective Administration Skills

Module 2 – Enhancing Core Skills for Administrators & Secretaries


Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is based on accomplishing the following objectives:

  • Address the office management & administration duties as part and parcel of the organization’s business goals
  • Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision, and productivity, etc.
  • Define the role of the office management & administrative professionals
  • Outline the aspects of interaction with other functions and departments
  • Introduce and practice effective behavioral, administrative and technical management skills
  • Provide practical problem-solving techniques for efficient office management
  • Understand the importance of effective administration skills within an organization
  • Develop the skills needed to be an administrator or professional secretary
  • Manage time efficiently and be able to think proactively
  • Enhance communication and interpersonal skills
  • Develop self-management and deal with time wasters
  • Understand how to be assertive and build a good rapport with your manager
  • Employ a proactive role in handling job responsibilities within a team environment
  • Learn and apply the basic skills and applications of effective team building


Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is designed for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfill their roles successfully. This course also beneficial for:

  • Administrators and Secretaries who want to focus on their role, responsibilities, and challenges
  • Support staff who aspire to become administrators
  • Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills


Our highly practical experiential learning method is results-oriented; based on an adult learning concept. training This course is structured using a combination of interactive activities, group and individual exercises, role-plays and discussions. Participants will assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real-life scenarios and will be given the chance to challenge and defend findings.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.


Module 1 - The Management Function: Office Management

  • KeyTopics:

    • What is the Office Management Professional’s place, role, and objectives in the organization?
    • How the organizations culture depends on the image/role of the Office Management Professional
    • Employee code of ethics and employee proprietary agreements
    • Changing codes of supervision/corrective action
    • Authority v behavioral, administrative and technical responsibilities
    • Managing administrative performance and the process(es) required
    • Objective setting and maintaining standards

Module 2 -Communication: Its Power, Components and Levels

  • KeyTopics:

    • The New Administrative Role in Impacting Organizational Performance
    • Performance Appraisal
    • How Administrators can build Competitive Edge Departments
    • What Administrators Need to Know
    • How to Reshape and Rebalance the New Administration Function – KPIs etc.

Module 3 -Organisational (Behavioural and Technical) Competence Effectiveness

  • KeyTopics:

    • Measuring how things are done as well as what they should achieve
    • Role in the challenge and inspiring others to meet ambitious goals which deliver exceptional performance
    • Role in helping individuals take responsibility for making the organization deliver value
    • Role in helping the organization see the world through the eyes of it’s (internal/external) customers
    • Role in enhancing productivity and reducing conflict/lost time
    • Role in protecting and enhancing business reputation
    • Role in ensuring organizational standards are implemented and respected

Module 4 - Interpersonal Skills

  • KeyTopics:

    • Influencing, persuading and communicating decisions to ensure the organization listen and acts
    • Presentation skills
    • Managing diversity
    • Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes, and procedures
    • Actively review and recommend improvements to organizational systems, processes, and procedures
    • Establish checking procedures and ensure a quality of work

Module 5 - Implementation/Administration Guidelines

  • KeyTopics:

    • Role in creating links between organizational strategy and administration goals and their implementation
    • Role as a route to securing competitive realities of the organization
    • Role in creating a partnership with management that turns strategies into results
    • Role in helping management understand the human capital dimension of each of the organizations key business priorities
    • Action planning and transfer of knowledge and skills to work


Module 6 -Effective Time Management

  • KeyTopics:

    • Understanding the importance of time management
    • Controlling, prioritizing and organizing your work
    • Coping with large tasks
    • Ensuring the safety and efficiency of your work environment
    • Basic project management
    • Taking control

Module 7 -Improving Communication Skills

  • KeyTopics:

    • Why are communication skills so important?
    • Understanding the different means of communication in business
    • Using vocabulary that works
    • Writing effectively
    • Improving listening skills
    • Being aware of the barriers to good communication

Module 8 -Assertiveness Skills

  • KeyTopics:

    • What is assertiveness and why is it important?
    • Developing confidence in order to use assertiveness skills
    • Understanding gender differences
    • Practical advice to using assertiveness skills in your work environment
    • Coping with stress

Module 9 - Successfully Working with Managers and Colleagues

  • KeyTopics:

    • Why is this important?
    • Learning ways to manage your manager
    • Coping with different personalities and working styles
    • Understanding your own strengths and areas for improvement
    • Learning to delegate effectively

Module 10 -Organising and Planning for Superior Performance

  • KeyTopics:

    • Setting challenging performance goals
    • Putting Key Performance Indicators (KPIs) to work
    • Utilising planning strategies and forward thinking
    • Prioritizing objectives
    • Personal action planning

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