AD10
Course Contents
Module 1 - The Management Function: Office Management
Key Topics
- What is the Office Management Professional’s place, role, and objectives in the organization?
- How the organizations culture depends on the image/role of the Office Management Professional
- Employee code of ethics and employee proprietary agreements
- Changing codes of supervision/corrective action
- Authority v behavioral, administrative and technical responsibilities
- Managing administrative performance and the process(es) required
- Objective setting and maintaining standards
Module 2 -Communication: Its Power, Components and Levels
Key Topics
- The New Administrative Role in Impacting Organizational Performance
- Performance Appraisal
- How Administrators can build Competitive Edge Departments
- What Administrators Need to Know
- How to Reshape and Rebalance the New Administration Function – KPIs etc.
Module 3 -Organisational (Behavioural and Technical) Competence Effectiveness
Key Topics
- Measuring how things are done as well as what they should achieve
- Role in the challenge and inspiring others to meet ambitious goals which deliver exceptional performance
- Role in helping individuals take responsibility for making the organization deliver value
- Role in helping the organization see the world through the eyes of it’s (internal/external) customers
- Role in enhancing productivity and reducing conflict/lost time
- Role in protecting and enhancing business reputation
- Role in ensuring organizational standards are implemented and respected
Module 4 - Interpersonal Skills
Key Topics
- Influencing, persuading and communicating decisions to ensure the organization listen and acts
- Presentation skills
- Managing diversity
- Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes, and procedures
- Actively review and recommend improvements to organizational systems, processes, and procedures
- Establish checking procedures and ensure a quality of work
Module 5 - Implementation/Administration Guidelines
Key Topics
- Role in creating links between organizational strategy and administration goals and their implementation
- Role as a route to securing competitive realities of the organization
- Role in creating a partnership with management that turns strategies into results
- Role in helping management understand the human capital dimension of each of the organizations key business priorities
- Action planning and transfer of knowledge and skills to work
Module 6 -Effective Time Management
Key Topics
- Understanding the importance of time management
- Controlling, prioritizing and organizing your work
- Coping with large tasks
- Ensuring the safety and efficiency of your work environment
- Basic project management
- Taking control
Module 7 -Improving Communication Skills
Key Topics
- Why are communication skills so important?
- Understanding the different means of communication in business
- Using vocabulary that works
- Writing effectively
- Improving listening skills
- Being aware of the barriers to good communication
Module 8 -Assertiveness Skills
Key Topics
- What is assertiveness and why is it important?
- Developing confidence in order to use assertiveness skills
- Understanding gender differences
- Practical advice to using assertiveness skills in your work environment
- Coping with stress
Module 9 - Successfully Working with Managers and Colleagues
Key Topics
- Why is this important?
- Learning ways to manage your manager
- Coping with different personalities and working styles
- Understanding your own strengths and areas for improvement
- Learning to delegate effectively
Module 10 -Organising and Planning for Superior Performance
Key Topics
- Setting challenging performance goals
- Putting Key Performance Indicators (KPIs) to work
- Utilising planning strategies and forward thinking
- Prioritizing objectives
- Personal action planning
