Professional Skills Enhancement Masterclass for Administrators & Secretaries

The role of the office management professionals and administrators in today’s organization is changing rapidly. In order to remain competitive in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This comprehensive training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. This training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge, and behavior to organize themselves more efficiently and to handle all the situations effectively, positively and confidently.

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course consists of two modules which can be taken as a 10 Day Training course, or as an individual, 5 Day courses

Module 1 – Advanced Office Management & Effective Administration Skills

Module 2 – Enhancing Core Skills for Administrators & Secretaries

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is based on accomplishing the following objectives:

• Address the office management & administration duties as part and parcel of the organization’s business goals
• Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision, and productivity, etc.
• Define the role of the office management & administrative professionals
• Outline the aspects of interaction with other functions and departments
• Introduce and practice effective behavioral, administrative and technical management skills
• Provide practical problem-solving techniques for efficient office management
• Understand the importance of effective administration skills within an organization
• Develop the skills needed to be an administrator or professional secretary
• Manage time efficiently and be able to think proactively
• Enhance communication and interpersonal skills
• Develop self-management and deal with time wasters
• Understand how to be assertive and build a good rapport with your manager
• Employ a proactive role in handling job responsibilities within a team environment

• Learn and apply the basic skills and applications of effective team building

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is designed for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfill their roles successfully. This course also beneficial for:

• Administrators and Secretaries who want to focus on their role, responsibilities, and challenges
• Support staff who aspire to become administrators
• Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills

Our highly practical experiential learning method is results-oriented; based on an adult learning concept. training This course is structured using a combination of interactive activities, group and individual exercises, role-plays and discussions. Participants will assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real-life scenarios and will be given the chance to challenge and defend findings.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.