Advanced Office Management & Effective Administration Skills

Description:

On Day One the course looks at the role and responsibilities of Office Management & Effective Administrators

KeyTopics:

• What is the Office Management Professional’s place, role and objectives in the organisation?
• How the organisations culture depends on the image/role of the Office Management Professional
• Employee code of ethics and employee proprietary agreements
• Changing codes of supervision/corrective action
• Authority v behavioural, administrative and technical responsibilities
• Managing administrative performance and the process(es) required
• Objective setting and maintaining standards

Description:

On Day Two the course looks at the necessary communication skills to develop successful Office Management and Administration skills

KeyTopics:

• The New Administrative Role in Impacting Organizational Performance
• Performance Appraisal
• How Administrators can build Competitive Edge Departments
• What Administrators Need to Know
• How to Reshape and Rebalance the New Administration Function KPIs etc.

Description:

On Day Three the course looks at the necessary competencies required and their application to develop successful Office Management and Administration skills

KeyTopics:

• Measuring how things are done as well as what they should achieve
• Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
• Role in helping individuals take responsibility for making the organisation deliver value
• Role in helping the organisation see the world through the eyes of its (internal/external) customers
• Role in enhancing productivity and reducing conflict/lost time
• Role in protecting and enhancing business reputation
• Role in ensuring organisational standards are implemented and respected

Description:

On Day Four the course looks at how to use influence and persuasion with stakeholders to achieve department objectives.

KeyTopics:

• Influencing, persuading and communicating decisions to ensure the organisation listen and acts
• Presentation skills
• Managing diversity
• Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
• Actively review and recommend improvements to organisational systems, processes and procedures
• Establish checking procedures and ensure quality of work

Description:

On Day Five the course looks at how to apply and implement the skills learned and deliver tangible results that benefit all stakeholders

KeyTopics:

• Role in creating links between organisational strategy and administration goals and their implementation
• Role as a route to securing competitive realities of the organisation
• Role in creating a partnership with management that turns strategies into results
• Role in helping management understand the human capital dimension of each of the organisations key business priorities
• Action planning and transfer of knowledge and skills to work