Engaged Office Management & Effective Administration Training

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

This Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.

Important Features

Equip participants with the skills and competencies needed to be efficient and productive
Deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
Use effective behavioural interpersonal, administrative and technical organisational skills
Understand the roles, administrative processes and procedures
Interpretation of policies and general management team responsibilities

Learning Objectives

Address the office management & administration duties as part and parcel of the organisations business goals
Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
Define the role of the office management & administrative professionals
Outline the aspects of interaction with other functions and departments
Introduce and practice effective behavioural, administrative and technical management skills
Provide practical problem solving techniques for efficient office management

Target Audience

The Advanced Office Management & Effective Administration Skills training course is designed for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.

Training Methodology

This practical and results-oriented Advanced Office Management & Effective Administration Skills training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

Course Contents

Module 1 - The Management Function: Office Management

On Day One the course looks at the role and responsibilities of Office Management & Effective Administrators

Key Topics

What is the Office Management Professional’s place, role and objectives in the organisation?
How the organisations culture depends on the image/role of the Office Management Professional
Employee code of ethics and employee proprietary agreements
Changing codes of supervision/corrective action
Authority v behavioural, administrative and technical responsibilities
Managing administrative performance and the process(es) required
Objective setting and maintaining standards

Module 2 - Communication: Its Power, Components and Levels

On Day Two the course looks at the necessary communication skills to develop successful Office Management and Administration skills

Key Topics

The New Administrative Role in Impacting Organizational Performance
Performance Appraisal
How Administrators can build Competitive Edge Departments
What Administrators Need to Know
How to Reshape and Rebalance the New Administration Function KPIs etc.

Module 3 - Organisational (Behavioural and Technical) Competence Effectiveness

On Day Three the course looks at the necessary competencies required and their application to develop successful Office Management and Administration skills

Key Topics

Measuring how things are done as well as what they should achieve
Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
Role in helping individuals take responsibility for making the organisation deliver value
Role in helping the organisation see the world through the eyes of its (internal/external) customers
Role in enhancing productivity and reducing conflict/lost time
Role in protecting and enhancing business reputation
Role in ensuring organisational standards are implemented and respected

Module 4 - Interpersonal Skills

On Day Four the course looks at how to use influence and persuasion with stakeholders to achieve department objectives.

Key Topics

Influencing, persuading and communicating decisions to ensure the organisation listen and acts
Presentation skills
Managing diversity
Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
Actively review and recommend improvements to organisational systems, processes and procedures
Establish checking procedures and ensure quality of work

Module 5 - Implementation/Administration Guidelines

On Day Five the course looks at how to apply and implement the skills learned and deliver tangible results that benefit all stakeholders

Key Topics

Role in creating links between organisational strategy and administration goals and their implementation
Role as a route to securing competitive realities of the organisation
Role in creating a partnership with management that turns strategies into results
Role in helping management understand the human capital dimension of each of the organisations key business priorities
Action planning and transfer of knowledge and skills to work

Classroom Session

Dubai

07 - 11 Dec 2026

$5,600

Dubai

15 - 19 Mar 2027

$5,600

Dubai

07 - 11 Jun 2027

$5,600

London

12 - 16 Jul 2027

$5,950

Cape Town

23 - 27 Aug 2027

$5,600

Lisbon

22 - 26 Nov 2027

$5,950

Dubai

06 - 10 Dec 2027

$5,600

More Schedules

Online Session

Duration: 2 Hrs X 8 Days

Starting Date

02-Nov-2026

$3,000

Starting Date

01-Feb-2027

$3,500

Starting Date

31-May-2027

$3,500

Starting Date

02-Aug-2027

$3,500

Starting Date

12-Oct-2027

$3,500

Starting Date

06-Dec-2027

$3,500

More Schedules

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Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

This Program has been approved for 25.00 HR (General) recertification credit hours toward aPHR , aPHRi , PHR®, PHRca®, SPHR®, GPHR®, PHRi and SPHRi recertification through HR Certification Institute® (HRCI®)

testimonials

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An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.