Management Skills for Administrators & Secretaries

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Venue Starting Date Duration Fees Join Now
Toronto - Canada , 20240722 22 - Jul - 2024 5 - Day $6,950 Register
Online - Virtual , 20240918 18 - Sep - 2024 2 Hrs X 8 Sessions $2,100 Register
Dubai - UAE , 20241111 11 - Nov - 2024 5 - Day $4,950 Register

COURSE OVERVIEW

Administrators and secretaries play a crucial role in supporting an organization’s day-to-day operations, facilitating communication, efficiency, and productivity across all levels. You must know how to motivate and build team morale, take the initiative, solve problems, and manage performance. Moving into the management level will bring new duties and tasks and the need for a whole new set of skills. Management skills help administrators and secretaries fulfill their responsibilities, contribute to organizational success, and enhance workplace productivity.

With this “Management Skills for Administrators & Secretaries” training, you will gain various competencies that will enable you to perform any task at work with more confidence and efficiency. This program will help you discover the skills and tactics required for success in a managing role. It will support identifying and putting excellent communication skills into practice. This course will also cover personal leadership styles and performance management techniques. You will have an increased understanding of managing yourself, your behavior, emotions and building motivated and effective teams. Participants in this training program will get the skills and methods needed to transition into management successfully, or they will hone those skills and increase their effectiveness.

LEARNING OBJECTIVES

That ending this Management Skills for Administrators & Secretaries training course, delegates will learn to:

  • Communicate clearly and effectively at all levels
  • Establish proficient self-leadership abilities.
  • Build effective teams and empower team members through delegation, coaching and mentoring
  • Manage and understand your stress and that of your team members
  • Understand the key elements of emotional intelligence
  • Sustain performance and continuous improvement with effective decisions
  • Solve workplace misunderstandings and cultivate effective relationships
  • Achieve success in setting realistic goals and creating strategic work plans.
  • Create strong teams and provide team members with empowerment via coaching, mentorship, and delegation.

TARGET AUDIENCE

This Management Skills for Administrators & Secretaries training training course is suitable for a wide range of professionals but will significantly benefit:

  • Administrators & Secretaries
  • Supervisors & Team Leaders
  • Newly Appointed Managers
  • Anyone who is already a manager and wants to improve their performance
  • Any employee who wishes to be more proactive, grow in their position, and take on more management responsibility

TRAINING METHODOLOGY

This highly practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations; role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Module 1 - Your Role as a Manager

  • KeyTopics:

    • Self-perception, Developing Your Unique Brand
    • The Qualities and Competencies of an Effective Manager
    • Defining the Roles and Responsibilities of an Effective Manager
    • Handling the Transition from Being Managed to a Manager
    • Understanding Your Management Styles, Strengths and Weaknesses
    • Developing an Awareness of the Connection between Personality and Behaviour

Module 2 - Communicating with Impact, Integrity, and Clarity

  • KeyTopics:

    • Recognizing the Importance of Business Networking
    • Expanding Your Impact and Influence
    • Communicating with Clarity: Verbally and Non-verbally
    • Responding Effectively to Different Communication Styles
    • Persuasive and Effective Presentations

Module 3 - Managing, Inspiring and Leading Teams

  • KeyTopics:

    • Defining the Characteristics of Effective Teams
    • Understanding How Teams Develop
    • Decision-making and Problem-solving Strategies
    • Maintaining Team Motivation
    • Building Excellent Teams

Module 4 - Performance Management

  • KeyTopics:

    • Introduction to Performance Management
    • High-Impact Regular Performance Discussions
    • Organising Effective Meetings
    • Prioritising and Using Time Effectively
    • Practical Decision-making Skills
    • Conflict Management – Achieving Win-Win Solutions

Module 5 - Developing Emotionally Intelligent and Resilient Teams

  • KeyTopics:

    • Managing Work-related Stress and Pressure
    • Emotional Intelligence at Work
    • Coaching and Mentoring
    • Understanding Diversity and Reducing Unconscious Bias
    • Measuring Your Performance based on Objectives, Standards, Set Responsibilities, and Achieved
    • Action Planning

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