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Business Writing Skills for Administrators, Secretaries & PAs

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VenueDateFeesJoin Now
Kuala Lumpur - Malaysia , 20200622 22 - 26 Jun 2020$4,500 Register
Dubai - UAE , 20201004 04 - 08 Oct 2020$3,950 Register
Dubai - UAE , 20201206 06 - 10 Dec 2020$3,950 Register


Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.

By attending the discussion and activity based Business Writing Skills for Administrators, Secretaries & PAs training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.


The important features of Business Writing Skills for Administrators, Secretaries & PAs are :

  • Compose grammatically correct documents
  • Plan and prepare effectively
  • Produce professional minutes and reports


    • Improve their basic English language skills
    • Be able to plan and prepare their documents quickly and efficiently
    • Show they can produce effective minutes and reports
    • Know how to avoid the pitfalls of written communications
    • Be able to produce persuasive communications to get better results in the workplace


  • Administrators, Secretaries and Personal Assistants
  • Support staff who want to be able to create professional and effective written work
  • Those who wish to communicate in a modern and efficient, yet professional manner
  • Those who want to develop and enhance their role within their organization


The Business Writing Skills for Administrators, Secretaries & PAs training course will be interactive and practical. There will be work in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their issues with business writing. Each day will end with time to produce an action plan for delegates continuing development.

Pre & Post course assessments will be used to measure the effectiveness of this training.


Module 1 - Business Writing Fundamentals

  • KeyTopics:

    • The importance of written communications
    • Barriers to good communication
    • English grammar
    • Proofreading skills
    • Common mistakes

Module 2 - Professional Written Communications

  • KeyTopics:

    • Planning and preparation
    • Structuring your work
    • Guidelines for composing written communications
    • Avoiding cliches
    • Tone and style
    • Layout and presentation

Module 3 -Writing Minutes

  • KeyTopics:

    • Improve your note-taking system
    • Preparation
    • Summarising
    • What to record
    • Improving your relationship with the chair to enable effective minute writing

Module 4 -Report Writing

  • KeyTopics:

    • Setting objectives
    • Sorting information
    • Writing the report
    • Style and presentation

Module 5 -Persuasive Communications

  • KeyTopics:

    • Consider your audience
    • Choosing the best words
    • Phrases that work
    • Avoiding biased, sexist and damaging language
    • Delivering bad news

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