Developing Professionals Skills for Senior Secretaries/Personal Assistants

The roles of the Executive Secretaries, Personal Assistants and other Administrative staff in business are continually evolving. Their function can sometimes be overlooked as not being integral to the organisation achieving its strategic goals and objectives. However, the reality is that the Executive Secretaries, Personal Assistants and other Administrative staff have a hugely important part to play in any organisation, as they provide essential services to both internal and external customers alike.

By attending the Developing Professionals Skills for Senior Secretaries/Personal Assistants training course, delegates will be able to return to work having learnt how to expand their role and deal with business situations more effectively. They will also have the confidence to use these skills and thus raise their profile in their company, and an action plan to put into practice.

The important  features of Developing Professionals Skills for Senior Secretaries/Personal Assistants are :

• Enhance skills to work at a higher level
• Appreciate the value and importance of the role
• Understand the business in order to work effectively
• Use communication skills for personal advantage and to the benefit of the organisation
• Develop interpersonal skills to improve the working practice

• Improve their existing skills
• Understand how to develop their role
• Learn how to write more effective correspondence
• Learn how to give memorable presentations
• Be aware of how to be more proactive
• Understand ways in which they can expand their business acumen
• Learn ways to manage their managers
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

The Developing Professionals Skills for Senior Secretaries/Personal Assistants training course is aimed at Personal Assistants, Executive Secretaries/Assistants and Administrative staff who want to develop and enhance their role within their organisation.

The Developing Professionals Skills for Senior Secretaries/Personal Assistants training course will be discussion-based, giving delegates the opportunity to share their issues with the group.   There will be activities, practical exercises and debate of real life situations. Participants are urged to be prepared to talk in depth about their role and to work with others to produce plans for the future.

Pre & Post course assessments will be used to measure the effectiveness of this training.