Results-Based Management (RBM) Training Course

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

Results-Based Management (RBM) is learning how to design and use a strategic performance effectiveness management tool that clarifies where performance is strong or weak typically using the thirdgeneration balanced scorecard. RBM is simply a management tool that uses feedback loops to achieve organisational strategic goals and is fast becoming the preferred system used in government where purely financial measures are not the key drivers and there is no competition to benchmark against.

RBM asserts that everybody who contributes directly or indirectly to the desired organizational result should map out their product or service processes and systems showing how they all contribute to the desired result. This ‘result’ maybe a physical output, a change, an impact or a contribution to a higher-level goal. Information (evidence) of the actual results is used for accountability, reporting and to feedback into the design, resourcing and delivery of projects and operational activities.

Important Features

The important features of the Results-Based Management (RBM) training course are:

Mapping of connections between the parts
Identifying the key features of a results culture to show how the system should work as a unified whole
Exploring key success factors
Using the model to identify strengths, weaknesses and gaps in their own RBM systems and cultures
Developing a strategy to address their priorities

Learning Objectives

By attending Results-Based Management (RBM) training course, delegates will be able to:

Understand what RBM is and is not
Use RBM principles and processes
Theory of change and strategic results framework
Risk registers
Integrated monitoring and evaluation
The use of evidence from monitoring and evaluation in decision-making
Meaningful reporting to key stakeholders.
Put RBM into practice
Design, implement and monitor the RBM framework
Master the principles and practices of risk management when applied to RBM

Target Audience

The Results-Based Management (RBM) training course is designed for project managers, senior managers and their team members. Participants will be encouraged to consider their current organizational strategies when we apply the RBM concepts introduced to training case studies.

Training Methodology

This practical and results-oriented course is based on adult learning concept using case studies. Emphasis is on practical skills. Plenary presentations, case studies, role-playing and group work with the use of templates and practical tools will be supplemented with knowledge transfer activities that each participant will develop and implement in their work. The number of participants will be restricted on the training to ensure quality time utilization for each participant.

Pre & Post course assessments will be used to measure the effectiveness of this training.

Course Contents

Module 1 - Introduction to RBM

Key Topics

Definitions and core concepts – what RBM is/is not
The need for RBM
Elements of RBM
Role of RBM
RBM Performance measures – leading and lagging
RBM KPIs – leading and lagging
Developing (project/strategy) strategy maps using RBM
Lessons learned on Day 1

Module 2 - Understanding Core Processes

Key Topics

Understanding core RBM processes, activities and competences
Identifying customer perspectives
Identifying internal perspectives
Identifying learning and innovation perspectives
Assessing leading indicators in each perspective
Building cause and effect connections
Challenging the linkages effectively and efficiently
Lessons learned on Day 2

Module 3 - Implementing RBM

Key Topics

Implementing, communicating and cascading RBM
Checking for alignment RBM to the strategy
Checking for alignment of the operational drivers
Does the line of sight work?
Auditing using RBM
Information systems/technology as support tools for RBM
Lessons learned on Day 3

Module 4 - Measurement and Decision Making

Key Topics

Quantifying the organization via RBM
Measuring the unmeasurable = quantifying the qualitative
Defining metrics that work in your organization
Avoiding easy metrics that do not support the strategy or project
Changing metrics when their cause and effect link is not valid
Allocating resources to support strategic intent recognized in RBM
Recognizing that RBM is a communications system for organizational change
Lessons learned on Day 4

Module 5 - Presentation of Management Information that makes a Difference

Key Topics

Management reporting of RBM KPIs
Automated reporting issues
Finding approaches to present ambiguous information in an informed way
Building risky information into RBM
Mutual critique of the RBM developed
Mutual critique of RBM KPIs developed
Third generation Balanced Scorecards and RBM
Lessons learned on Day 5

Module 6 - Operationalizing RBM

Key Topics

Leadership, culture and systems required by RBM
Cause and effect analysis
Situational analysis
Problem analysis: problem tree
Stakeholder analysis
Performance management framework
Results Based Costing and Budgeting
Results Based Reporting
Risk Management: identifying risk, analysis of risk impact and mitigation strategies
Lessons learned on Day 6

Module 7 - Build RBM Skills in Staff (Responsible for Projects)

Key Topics

RBM skills and tools necessary for effective and efficient management
Understanding the value of RBM and knowledge of improved methods of coordinating program steps
Aligning RBM with delivering organizational program goals (strategies or projects)
Identify clear and measurable results – i.e. what a project aims to achieve
Define projects at different levels, including ‘outputs’, ‘outcomes’ and ‘impact’
Lessons learned on Day 7

Module 8 - Selecting Indicators to Measure Progress towards each Output, Outcome and Impact

Key Topics

Set targets for each indicator used to judge performance
Develop systems to collect data on actual results
Compare actual results to the targets
Collect any additional information that may be needed (e.g. by an evaluation)
Use performance information to make decisions about the project, learn what works and what doesn’t and report to external stakeholders
Lessons learned on Day 8

Module 9 - Securing Stakeholder Buy-In

Key Topics

Focusing on the issues that deliver maximum results/benefits
Improving the communication skills that win over important stakeholder “buy-in” to improve their expectations and support
Reduce the risks of carrying forth long projects that could lead to poor results
Using monitoring and evaluation techniques to path the way to successful results
Overcome the resistance from stakeholders by enabling solid evidence and benefits that secures ongoing (funding) support
Lessons learned on Day 9

Module 10 - Putting It All Together

Key Topics

RBM planning and reporting
Evaluating for Results: application of evaluation and its uses
Principles, norms and standards for evaluation
Roles and responsibilities in evaluation
Requirements for program units
Steps in the evaluation process
Course summary: avoiding the pitfalls of RBM tips and hints

Classroom Session

Dubai

19 - 28 Oct 2026

$11,200

Cairo

23 Nov - 02 Dec 2026

$11,200

Kuala Lumpur

14 - 23 Dec 2026

$11,900

Dubai

12 - 21 Apr 2027

$11,200

Zurich

26 Jul - 04 Aug 2027

$11,900

Kigali

30 Aug - 08 Sep 2027

$11,200

Dubai

04 - 13 Oct 2027

$11,200

Cairo

08 - 17 Nov 2027

$11,200

Kuala Lumpur

13 - 22 Dec 2027

$11,900

More Schedules

Online Session

Duration: 2 Hrs X 16 Days

Starting Date

16-Nov-2026

$6,000

Starting Date

26-Jan-2027

$7,000

Starting Date

15-Jun-2027

$7,000

Starting Date

22-Nov-2027

$7,000

More Schedules

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Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

This Program has been approved for 25.00 HR (General) recertification credit hours toward aPHR , aPHRi , PHR®, PHRca®, SPHR®, GPHR®, PHRi and SPHRi recertification through HR Certification Institute® (HRCI®)

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An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.