Course Contents
Module 1 - What is Emotional Excellence
Key Topics
- Introduction
- Intrapersonal & Interpersonal Skills
- EQ in the Workplace
- Your EQ Style
- EQ for Innovative Teamwork
- Removing Blocks to Innovative Teamwork through EQ
Module 2 - Developing EQ Personal Competencies
Key Topics
- Understanding EQ Personal Competencies
- Recognising Emotions and their Effects
- Accurate Self-assessment for Personal Transformation
- Knowing Strengths and Weaknesses
- Self-confidence: a Strong Sense of Worth and Capabilities
- Managing Internal States, Impulses and Resources
- Self-control for Enhancing Teamwork
- Developing Trustworthiness for Corporate Transformation
Module 3 - EQ Practices for Innovative Teamwork
Key Topics
- EQ Adaptability & Innovative Skills
- Developing EQ Competencies for Effective Teamwork
- Empathy for Innovative Teamwork
- Developing Others
- Service Orientation
- Self-Motivation
- Innovative Leadership to Enhance Teamwork
- EQ Flexibility in Handling Changes
Module 4 - Developing EQ Competencies for Innovative Teamwork
Key Topics
- Developing EQ Competencies
- Listening Openly and Conveying Convincing Messages
- Negotiating and Resolving Disagreements
- Inspiring and Guiding Individuals & Teams
- Instituting and Managing Change
- Nurturing Relationships
- Creating Synergy in Teams
- Working with Others Towards Shared Goals
Module 5 - Personal & Corporate Transformation
Key Topics
- EQ & Corporate Transformation Process
- EQ for Performance Management Cycle
- EQ for Establishing & Achieving Key Result Areas
- Coaching & Counselling for Managing Performance
- Leading for Performance Management
- EQ Interpersonal Skills for Performance Management
- EQ Values for Corporate Transformation
Module 6 -Leadership and Personal Effectiveness
Key Topics
- Leadership and its context
- Self-perception and self-awareness
- Personality, values & behaviour
- Personal transformation
- Path dependency
- Personal style & style flexibility
Module 7 - Core Leadership Competencies
Key Topics
- Leader or manager?
- Influence, authority and power – and how they differ
- Emotions, mood & disposition
- Rapport-building
- Communication and its part in leadership
- Goal congruence and alignment
Module 8 -The Leadership Role in Innovation and Change
Key Topics
- The strategic imperative of change
- Leading and managing change
- Limiting beliefs and how to overcome them
- Divergent approaches to problem-solving
- Left- and right-brain thinking
- Overcoming organisational and cultural barriers to innovation and change
Module 9 - The Leader’s Role in Team Development
Key Topics
- Coaching and mentoring: the fundamentals
- Motivation & learning
- Using feedback for development
- Empowering individuals & teams
- Developing by personal example
- Creating a supportive environment
Module 10 - Cultural Difference & Leadership
Key Topics
- Definitions of culture
- Corporate, team and national culture
- Norms, rules and cultures
- When cultures clash: leadership responses
- Harnessing cultural differences for innovation
- Learning from different cultures

