MG84
Course Contents
Module 1 -Context, Direction, Vision and Outcomes
On Day One we look at the business context, establish direction and set flexible team and individual goals
Key Topics
- Identify the requirements of leadership at various stages in the team’s development
- Communicate the business and organizational “context” for your team
- Communicate a “tangible” – that is, concrete and actionable – corporate vision
- Understand the need for outcome-based goals and objectives
- Develop outcomes – i.e. goals and objectives – that are specific, clear and flexible
- Learn how to establish outcomes in times of uncertainty
- Overview the 10 key competencies for team leadership
Module 2 - Managing Individual Differences
On Day Two we look at how managers should adapt their leadership approach to meet the needs of team members and key stakeholders
Key Topics
- Identify the behaviors of assertiveness and responsiveness
- Recognize the basic behaviors of the four styles: Analytical, Driver, Amiable and Expressive
- Receive feedback on your own managerial style
- Identify the needs and expectations of the four styles in a team setting
- Practice versatility skills for a variety of people in a variety of business situations
- Develop a strategy for dealing with key stakeholders and team members
Module 3 - Communication and Advocacy - Questioning, Listening and Presentation Skills
On Day three we look at the required questioning, listening and presentation skills managers require to successfully.
Key Topics
- Understand the primary communication barriers and needs in teams
- Practice the skills and applications of active and empathetic listening
- Experience the skills of open and closed questioning both as the questioner and as the one being questioned
- Develop “questioning strategies” for a team-related issues
- Review the elements of trust as they relate to the communication process
- Practice the skills advocacy, i.e. presenting and advocating a specific point of view
- Develop a communication strategy for your team leadership needs
Module 4 - Team Building and Empowerment
On Day four we look at how to tailor team leadership approaches to changing conditions and circumstances with confidence
Key Topics
- Understand the difference between groups with common interests and true teams
- Distinguish between the needs of teams set up to accomplish specific tasks and those of teams set up to determine issues and approaches on their own
- Practice the skills of jointly developing goals and outcomes for a team
- Identify the key style related interpersonal aspects of team interaction
- Practice the skills of delegating and empowering in a team situation
- Establish effective feedback systems for an intact team
- Master the skills for recognition and celebration in a team setting
Module 5 - Coaching and Managing Performance Issues
On Day Five we look at performance mentoring and coaching in a trustworthy and credible manner
Key Topics
- Identify and clarify the problems that lie underneath reactions and emotions
- Understand the function, behaviors and growing importance of team empathy
- Develop a leadership strategy for dealing with reactions and conflict
- Understand the content and use of a continuum that differentiates between High
- Directive/Low Enquiry ‘mentoring’ and Low Directive/High Enquiry ‘coaching’
- Identify team member development needs that may fall on the mentoring/ coaching continuum
- Learn the key interaction skills of the coaching process
