Smart Leadership: Achieving Strategy through Leading the Function

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Venue Starting Date Duration Fees Join Now
Kigali - Rwanda , 20240624 24 - Jun - 2024 5 - Day $4,950 Register
Dubai - UAE , 20240812 12 - Aug - 2024 5 - Day $4,950 Register
Online - Virtual , 20241021 21 - Oct - 2024 2 Hrs X 8 Sessions $2,100 Register
Dubai - UAE , 20241125 25 - Nov - 2024 5 - Day $4,950 Register


Any organization which wishes to shift its competitive positioning faces the difficult task of developing a management and leadership style that reflects the organization’s vision and helps all personnel achieve that vision. Leading a function’s performance is not just a set of behaviors that you apply the same way in all situations. Rather, it is the ability to assess an environment – and its people – and choose the right skills and applications for the specific situation.

The first step in this process is equipping managers with the key skills of team leadership for the current business and organizational environment. This course offers both traditional leadership skills such as setting direction, communication, and feedback. It, also, offers leadership skills geared more directly to the current environment such as change management and coaching.


By attending this highly interactive program, delegates will:

  • Clearly define and communicate the organization’s business context
  • Clarify, assess and address your own personal assumptions, biases, and values regarding team leadership
  • Tailor your leadership approach to people’s individual styles
  • Master the basic skills of principled, “win-win” negotiation and persuasion
  • Learn to deliver effective feedback for both positive behavior and for confronting non-performance
  • Practice the skills for assessing a person’s needs and, based on those needs, for delivering effective coaching or mentoring
  • Understand the nature of a changing function or environment and learn how to tailor your leadership approach to address this environment
  • Master the skills of setting a direction and establishing flexible plans that deliver the required results
  • Practice the leadership skills of effective questioning, advocacy, and presentation
  • Learn and apply the basic skills and applications of effective team building


This training course is designed for functional managers who have the responsibility for developing and maintaining high-performance teams. Participants will learn how to assess their own team strengths and improve their function with competence.


This highly practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It  incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants  


Module 1 -Context, Direction, Vision and Outcomes

  • Description:

    On Day One we look at the business context, establish direction and set flexible team and individual goals

  • KeyTopics:

    • Identify the requirements of leadership at various stages in the team’s development
    • Communicate the business and organizational “context” for your team
    • Communicate a “tangible” – that is, concrete and actionable – corporate vision
    • Understand the need for outcome-based goals and objectives
    • Develop outcomes – i.e. goals and objectives – that are specific, clear and flexible
    • Learn how to establish outcomes in times of uncertainty
    • Overview the 10 key competencies for team leadership

Module 2 - Managing Individual Differences

  • Description:

    On Day Two we look at how managers should adapt their leadership approach to meet the needs of team members and key stakeholders

  • KeyTopics:

    • Identify the behaviors of assertiveness and responsiveness
    • Recognize the basic behaviors of the four styles: Analytical, Driver, Amiable and Expressive
    • Receive feedback on your own managerial style
    • Identify the needs and expectations of the four styles in a team setting
    • Practice versatility skills for a variety of people in a variety of business situations
    • Develop a strategy for dealing with key stakeholders and team members

Module 3 - Communication and Advocacy - Questioning, Listening and Presentation Skills

  • Description:

    On Day three we look at the required questioning, listening and presentation skills managers require to successfully.

  • KeyTopics:

    • Understand the primary communication barriers and needs in teams
    • Practice the skills and applications of active and empathetic listening
    • Experience the skills of open and closed questioning both as the questioner and as the one being questioned
    • Develop “questioning strategies” for a team-related issues
    • Review the elements of trust as they relate to the communication process
    • Practice the skills advocacy, i.e. presenting and advocating a specific point of view
    • Develop a communication strategy for your team leadership needs

Module 4 - Team Building and Empowerment

  • Description:

    On Day four we look at how to tailor team leadership approaches to changing conditions and circumstances with confidence

  • KeyTopics:

    • Understand the difference between groups with common interests and true teams
    • Distinguish between the needs of teams set up to accomplish specific tasks and those of teams set up to determine issues and approaches on their own
    • Practice the skills of jointly developing goals and outcomes for a team
    • Identify the key style related interpersonal aspects of team interaction
    • Practice the skills of delegating and empowering in a team situation
    • Establish effective feedback systems for an intact team
    • Master the skills for recognition and celebration in a team setting  

Module 5 - Coaching and Managing Performance Issues

  • Description:

    On Day Five we look at performance mentoring and coaching in a trustworthy and credible manner

  • KeyTopics:

    • Identify and clarify the problems that lie underneath reactions and emotions
    • Understand the function, behaviors and growing importance of team empathy
    • Develop a leadership strategy for dealing with reactions and conflict
    • Understand the content and use of a continuum that differentiates between High
    • Directive/Low Inquiry ‘mentoring’ and Low Directive/High Inquiry ‘coaching’
    • Identify team member development needs that may fall on the mentoring/ coaching continuum
    • Learn the key interaction skills of the coaching process

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