Fleet Insurance and Risk Management

Insurance cover including optional benefits and typical restrictions, provided in respect of:

• Private motor cars
• Motor cycles
• Goods- carrying commercial vehicles
• Passenger carrying commercial vehicles
• Special types

Rating and underwriting

• • principles of rating and underwriting in motor insurance
  • rating and underwriting considerations specific to:
  • private motor insurance
  • commercial motor insurancemotor fleet insurance
  • motor cycles

• The concepts and definitions of risk and risk management
• Risk management standards
• Enterprise risk management
• Risk assessment, identification, analysis and evaluation
• Risk responses and risk treatment

• The forms and use of no-claim discount
• Implications of market agreements for no claim discount
• Non-standard risks
  • underwriting considerations for non-standard risks
• Renewal of cover
  • the operation of a typical renewal system for private and commercial motor insurance
  • frequency of renewal and its significance to continuity of cover
  • the renewal documentation and renewal terms specific to motor insurance

• Claims handling
  • principles of claims handling applied to motor insurance
  • claims handling procedures specific to:
  • private motor insurance
  • commercial motor insurance
  • motor trade insurance
• Police involvement
  • the possible police involvement in the claims process

• effect of the commonly accepted market agreements on motor insurance
• Claims Assessors
  • the role of Claims Assessors in the claims process
• Claim assessment
  • process of claim assessment for bodily injury, accidental damage, fire and third party losses
• Recommended repairers
  • use of recommended repairers
• Hijacking and theft
  • Anti-theft devices
  • Tracking and recovery Systems
• Dispute resolution
  • Dispute resolution procedures
  • Organizations available to assist with settling disputes
  • Use of alternative dispute resolution