Effective Communication Skills: Mastering the Art of Communication

In today’s competitive business world and a difficult economy,  effective communication  is more essential than ever before. It is the foundation on which companies and careers are built, and a crucial component of lasting success. Whether it is a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

The Effective Communication Skills training course looks at the skills necessary to communicate, with impact, face-to-face include listening, conversing one-on-one, establishing rapport, resolving conflict and understanding and accommodating differences when communicating across gender lines. The course will help participants develop a truly engaging and responsive communication style, leading to positive results for them and their organization.

The important features of the Effective Communication Skills training course are:

• Increased self-awareness of different behavioral styles
• An understanding of how to adapt your style to successful co-operation
• An understanding of communication errors and how to prevent them
• The ability to develop positive relationships through effective communication techniques

By the end of the Effective Communication Skills training course, participants will be able to:

• Gain an understanding of the principles underlying perception of human behavior
• Compare one-way versus two-way communication and analyze the verbal and non-verbal language of the communication process
• Identify personal listening styles and different approaches to improve listening
• Understand, via role-play, different personality types and identify effective ways to deal with others
• Use non-verbal communication techniques to developing shared meaning

The Effective Communication Skills training course is suitable for anyone who wishes to improve their communication skills and:

• Create ‘presence’
• Reduce time spent organizing, designing and preparing communications
• Overcome “mental blocks” about how to express your thoughts
• Handle question-and-answer sessions effectively, bolstering credibility and confidence
• Present authoritatively and persuasively with impact and flare
• Heighten professional image, self-confidence and career prospects

This highly practical and results-oriented Effective Communication Skills training course is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, roles play and practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The program will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.