Course Contents
Module 1 - An introduction to Accounts Receivable
Key Topics
- The Role of Accounting
- The Fundamental Equation of Accounting
- Working Capital and Cash Management
- Understanding the cost of credit
- Understanding risk in credit
- Accounts Receivable and effective customer service
- Identifying underperforming areas to increase customer satisfaction
Module 2 - Use Payment Methods and Strategies
Key Topics
- Types of payments
- Types of difficult customers?
- Collection Policy & Right attitude
- Qualities & Attributes that can make you a Professional Collector
- Key Activities & Responsibilities of a Collector
- Strategy & Implementing the Collection Program
Module 3 - Effective Strategies to Maximise Cash Collection
Key Topics
- Customer sensitive collection strategies
- Collection techniques and letter cycles
- Appropriate internal and external escalation steps
- Using workflow management to maximise collector performance
- Coping with Stress & Pressures experienced by the Collector
- Compliance requirements.
- Managing your time/ Prioritizing
- Video clippings of Good/ Bad call
- Role-Plays of entire Call
Module 4 - Best Practices of Collection Tools and Techniques
Key Topics
- Eliminating barriers to payment
- Online payment portal
- Recognising excuses and delaying tactics
- Providing solutions to non-payment
- Telephone collection techniques
- Negotiation skills for successful collections
- Building relationships with customers
Module 5 - Track your Accounts Receivable KPIs
Key Topics
- Developing effective internal relationships to maximize performance
- Setting targets and tracking performance
- Analyzing your collection effectiveness
- Defining meaningful KPIs
- Latest Developments in Accounts Receivable

