Assertiveness and Self Confidence Masterclass

There will be times and situations, for example when giving or receiving feedback, or when handling a difficult person, when you need to influence, motivate and persuade others. To do so requires a personally confident, positive and winning manner; a manner that is both forceful and diplomatic and neither timid nor dismissive. This is assertiveness. Assertive behaviour includes standing up for your rights without infringing on the rights of others. Assertiveness results in an “I win; you win” outcome. Assertion involves expressing beliefs, feelings and preferences in a way which is direct, honest, and appropriate that shows a high degree of respect for yourself and for others.

This practical program explains the differences between assertive, passive or aggressive types of communications and lets participants try them out. You will learn how to efficiently and effectively recognize behaviors in others and identify your own behavior type. The course will help participants to gain strategies for confidence building, how to best give and receive feedback, and asking those difficult questions.

By attending this highly interactive program delegates will:

• Recognize the link between assertiveness, confidence and self-esteem
• Identify the best approach to use when voicing ideas and opinions assertively
• Handle difficult situations and people confidently and assertively and honestly
• Deal with criticism, confrontation, anger, and negativity effectively and positively
• Overcome feelings of apprehension and understand the importance of (appropriate) language and body language to assertiveness

Assertiveness and Self Confidence Masterclass target at:

• Managers across the organisation
• Anyone want to build on your self-confidence and self-esteem
• Anyone would like to learn short term and long term strategies on developing your self-confidence
• Those who manage negotiations.
• This course is for you if you want to overcome your fear of social situations
• Anyone want to improve confidence and ability to make a powerful and positive impact on communication

This practical and results-oriented program is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.