MG84
Course Contents
Module 1 - Understanding Assertiveness and Personal Inner Communication Essentials
Key Topics
- What is Assertiveness?
- What does confident assertiveness mean?
- The 3 major levels of Assertiveness
- Intra- Personal (with Oneself)
- Inter-Personal (with another Individual)
- Inter-Active synergy (with a group of persons)
Module 2 - Discover the power of Non-Verbal Communication
Key Topics
- Study the 8 non-verbal empowerment
- Understand why your personal self-image and confidence has a great deal to do with your body posture, voice, presentation, language, style and content preparation
- Controlling your subconscious mind to communicate and persuade effectively
- Understanding the communication cycle and traits for assertive, passive, aggressive, and passive submissive behavior
- Defining and recognizing assertive interpersonal communication techniques and their benefits
- Assessing your current assertiveness style and the effects of non-assertion
Module 3 - The Assertiveness Communication Pyramid
Key Topics
- The power of words in the communication process.
- Discover the powerful I-A-D-A communication format.
- Understand the keys to successful presentation, meeting management and facilitation with confidence.
- Using questions and listen actively to respond appropriately.
- Know the power of influence.
Module 4 - Engaging and Motivating Others
Key Topics
- Communicating and presenting yourself with confidence in multiple situations
- Learn how to organize yourself before, during and after meetings
- The psychology of the smile in communication
- How to present and engage a group
- How to an effective decision maker and decision communicator
- How to negotiate and persuade
Module 5 - The Application of Confident Assertiveness
Key Topics
- Role playing responses elicited by each style
- Tackling barriers to assertiveness – recognizing and dealing with fear and apprehension
- Confronting common problems which occur in the workplace
- The art of persuasion – getting ideas across – and constructing assertive communication
- Are you saying ‘yes’ when you should be saying ‘no’?
- Establishing goals and a plan of action for implementation on your return to work
