Your customers will stay loyal if they’re amazed. A properly trained customer service staff can significantly increase sales and customer loyalty in the long run. Developing a customer relationship through a single positive customer service experience not only helps deliver a sale, but also creates a loyal customer that ensures repeat business.
In addition, the social and digital era makes it possible to directly affect thousands of other customers with one excellent customer experience.
Top Customer Service Training Courses:
At Promise Training & Consultancy, this Customer Acquisition & Retention Strategies Training Course will teach you new processes and techniques to define new but proven strategies focused on customer outcomes, develop a business plan that involves the entire organization, provide an in-depth framework for stakeholder engagement, highlight examples of strategic success and failure, and teach how to create effective contingency plans. It is specially designed for employees who need to contribute to and implement a customer-centered strategy, such as senior managers, business unit managers, business strategists, business planners, analysts and researchers.
You will learn how to develop a strategy to build a more proactive, customer-centric public sector organization, create and shape the public sector’s brand promise, learn how to measure and monitor customer service experiences in order to support improvements in line with public sector strategy, as well as how to measure customer service culture, in addition to developing internal processes that support public sector service commitments. Those in public sector organizations responsible for developing, positioning, and designing customer service strategies that meet the needs of customers while developing a consistent standard of customer service excellence that reflects the brand of the public sector are welcome to take this course.
If you are interested in building on your experience and knowledge and becoming an expert in defining and applying the customer agenda, this course is ideal for you. Customer experience roles will be introduced to them, but they will not necessarily be in front-line customer service positions; they will be in positions where consideration of customer needs is paramount – for example, customer service, operations, product management, marketing, or strategy. Chief Executive Officers, Chief Marketing Officers, Chief Operating Officers are among the “C” level executives dedicated to creating customer-centric companies.
Our Customer Service Training Courses Will Help You:
As an employer, you will be immensely benefited when you see your employees are perfectly trained with modern processes and techniques. You will learn how to assess customer service attitudes and set goals, make heroes out of your frontline customer service people, amaze customers with every interaction, and build rewarding customer relationships.
Sounds interesting? Want to undergo a customer service training course at Promise Training & Consultancy? Let’s talk today!