To have a successful and happy relationship, effective communication is key. When it comes to internal communication in the workplace, a robust strategy often speaks volumes. It is not uncommon for business leaders to disregard the importance of improving internal communication.
There is a report that states that highly engaged employees have a 41% lower absenteeism rate, a 20% increase in sales, and a 21% higher profit margin than companies with disengaged employees.
Employees and leadership can improve internal communication by interacting more frequently and meaningfully.
Communicate Via Multiple Channels and Formats
You may drive your team to engage in backchannel discussions as a result of limiting the channels they can use to communicate, which may lead to division between employees and create problems for your team’s alignment.
Inefficient or incomplete communication channels do not delight employees. The majority of employees are tired of text-based communication based on our recent workplace study. Email is viewed by 54% of employees as a channel that can lead to unintentional offenses or miscommunications, and 53% believe text is difficult to use to explain complex details.
Rather than using a channel they dislike, like email, they switch to a more engaging medium, such as video. Employees want to see more video in their workplaces, as video is a multimedia format. Video communications from CEOs have been found to be more engaging by 57% of employees than text messages.
Video can also be replayed and is asynchronous, so it is an excellent alternative to meetings. 56% of employees are less likely to attend a live session where their participation is not required to watch a vital communication or announcement from their company.
A company can maintain a healthy communication culture by giving every employee the tools to communicate in the media format of their choice.
Enhance Employee Engagement
To build employee trust, increase employee engagement. Disengaged employees, according to various reports, are less likely to feel that their input will be valued without the fear of retaliation. As a result, employees are more likely to engage in conversations with leadership if they feel less fear of sharing their opinions.
Employee engagement is not a problem that develops overnight in most companies. The decline is due to the continuous stress, anxiety, and demotivation employees experience when they interact with leaders. By improving employee engagement, you can gradually regain the trust of your staff and interact more frequently with them.
Identify the role each employee plays in the success of the company to increase engagement. There’s a 3.5 times higher likelihood that employees will be engaged when they know why they’re doing what they’re doing.
Develop Training Materials for Your Team
Your employees know their needs better than anyone else. Create training materials for communication with your staff instead of speculating about their needs and concerns. Your material will be tailored to your company’s needs because it is a collaborative project.
Gathering feedback from your employees is the first step in developing training material. Ask them to tell you what isn’t working. Communication with management is infrequent or internal messages are overwhelming.
Identifying staff members who have the expertise to solve these problems is the next step. You will get assistance from these experts in deciding the tone, angle, and structure of the training. This person’s primary responsibility is to ensure that your materials contain all the components necessary for your employees to have a positive experience.
You can’t just set it and forget it after designing, validating, and producing the learning material. Providing assistance when needed, encouraging them to finish the material, and improving material based on staff feedback will directly affect their learning experience.
Ask Employees for Feedback
To provide employees with a place to share their opinions and suggestions about their jobs and workplaces, encourage them to submit feedback. Having a place to feel heard is important to employees, and when companies offer it, they feel more comfortable chatting with their leaders since they often speak with them.
For example, email can be a good way to gather feedback, but it can also be distant. You may want to collect feedback through frequent one-to-one meetings if your employees are comfortable. It is important for management to be the most proactive during these meetings, to evaluate if employees need more help, if they feel micromanaged, or if they have issues beyond work that leadership can support.
In some companies, there is no relationship between leaders and employees. Leadership mainly communicates with employees through reports or sporadic meetings, making an initiative for 1:1 live meetings unwelcome. An anonymous feedback tool can be a valid option to gather data about workloads, deadlines, communications, or anything causing employees distress. The anonymous form of feedback is less invasive as well as avoiding public conflict between managers and employees who may not know each other well.
Adopt the “Open Door” Policy
By setting up a regular time for your employees to talk, they will feel more comfortable coming to you with issues. This is a great method of improving internal communications and will motivate your employees while making you more approachable.
Be open to inviting people to your home, but don’t be shy about it. Even if your door is wide open, you might not get any visitors. Make your own rounds by getting up from your desk.
Implementing scheduled communication programs that empower your employees, build relationships, and build trust can help you establish a culture of free and open communication within your organization. It is important to meet with employees on a regular basis. Discuss the company’s status, tasks, and projects in group discussions.
Daily stand-up meetings are another great option that serves a practical purpose. Keep your team apprised of the current status of their tasks as often as possible. You can do them in person or on video. They don’t have to last long.
When your entire team is located in one time zone, schedule your meetings at the same time every day, preferably at the beginning or the end of working hours. Try to find a time that works for your staff if they are scattered throughout the world.
Do Your Employees Need Professional Effective Communication Training?
Promise Training & Consultancy offers a course on Effective Communication Skills. You will learn how to communicate, with impact, face-to-face listening, conversing one-on-one, establishing rapport, resolving conflict, and understanding and accommodating differences when communicating across gender lines. It helps participants to develop an engaging and responsive communication style, resulting in positive outcomes for themselves and their organizations. Anyone wishing to improve their communication skills can benefit from this Effective Communication Skills training course.