Build High Performing Internal Business Partners

Strategic Internal Business Partner

Enabling Effective Internal Customer Service

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Venue Starting Date Duration Fees Join Now
Online - Virtual , 20240813 13 - Aug - 2024 2 Hrs X 8 Sessions $2,100 Register
Cape Town - South Africa , 20240909 09 - Sep - 2024 5 - Day $4,950 Register
Online - Virtual , 20241119 19 - Nov - 2024 2 Hrs X 8 Sessions $2,100 Register
Dubai - UAE , 20241209 09 - Dec - 2024 5 - Day $4,950 Register


To be noticed as a strategic business partner you must become deeply involved in matters of individual and organization performance. To contribute to performance, the way you work must fit with the strategy and design of the organization. Effective business partners operate at multiple levels of analysis: at the individual, work group, business unit, organization and cross-organizational levels. You must not be an individual performer; you must contribute to the development and performance wherever it is strategically important in your business area. You must also have a good understanding of industry trends and competitive issues.

This program is designed to provide business partners with the skills and knowledge that will enable you to successfully partner and consult for organizational performance and ensure that you add tangible value. Delegates will gain insight into their personal leadership, communication and ability to ‘sell’ and ‘persuade’ the value you can provide to internal customers. You will learn the latest strategies that leading organizations use today for building high performing business partners. The goal of this seminar is to help participants understand the new role business partners should make for themselves and tackle its implementation.


Participants on the Strategic Internal Business Partner training course will be able to:

  • Know how needs develop in the mind of department heads
  • Know how internal customers make the decision to “buy”
  • Know how to strategically align yourself to the “buyer’s” psychological buying phases
  • Know how to handle risk objections
  • Convince the internal customer that you understand their business
  • Get the internal customer to admit and focus on problems you can address
  • Diagnose business problems with a bias toward your capabilities
  • How to gain access to and establish credibility with line executives


PROMISE Strategic Internal Business Partner training course is designed for business partners who have the responsibility for leading, negotiating and building rapport with internal teams, managing change, managing an and implementing strategic objectives. Those who must get the work done through others but who have no formal authority would also greatly benefit from this course.


Strategic Internal Business Partner practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.


Module 1- Business Patronship Skills

  • Description:

    On Day One we assess the participants understanding of the role and responsibilities of a business partner

  • KeyTopics:

    • Consulting, selling and persuasion difficulties of participants
    • Identifying where internal customers are having problems
    • Background to the role and responsibilities of business partners
    • Managing your behavior as a business partner
    • Basic principles of being a consultant business partner
    • How people/departments “buy” and their levels of need
    • Organizational interdependence
    • Work with sponsors and decision makers

Module 2 - Understanding Your Audience

  • Description:

    On Day Two we look at your audience and what they expect from you

  • KeyTopics:

    • Shifting concerns throughout the ‘buy’ cycle
    • Phases of the buying process
    • Addressing buyer objections by phase
    • Alignment of buying and consulting behavior
    • Staying in alignment throughout the cycle
    • Anticipating the buyer’s behavior
    • Closing without closing and vision creation
    • Developing solutions when the buyer has complex problems and you have intangible capabilities
    • Conducting a thorough diagnosis of needs
    • Leading the buyer to an agreed vision

Module 3 - Leading, Motivating and Securing Strategic Alignment

  • Description:

    On Day Three we look at applying the course theory to practical exercises

  • KeyTopics:

    • Strategic alignment
    • Initial meeting introduction
    • Meeting objective and your positioning statement
    • Transition into vision creation
    • Getting buyer to admit and own their problem or needs
    • Problem diagnosis
    • Vision creation and your capability statement
    • Close the meeting and agree further exploration

Module 4 - Buyer Qualification

  • Description:

    On Day Four we look at how to qualify internal customers

  • KeyTopics:

    • Buyer (internal customer) qualification
    • Negotiating the ‘sell’ cycle
    • Proposal definition
    • Gaining access to the real decision maker
    • Sell cycle control emails
    • When to use key consulting steps
    • Consulting activity by phase
    • Competitive strategies
    • Building tactical competitive tools using the language of your internal customer

Module 5 - From Theory to Implementation

  • Description:

    On Day Five we look at applying the course theory to practical exercises

  • KeyTopics:

    • Negotiation skills
    • Buyer’s and the business partner’s emotional hurdle
    • How to negotiate the ‘sell’ cycle in advance
    • The five components of cost justification using a specific cost justification model
    • How to maximize utilization of technical and other in-house resources
    • How to work with third party consultants
    • Course summary and review

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