HR24
Course Contents
Module 1 - How New Technology and Innovations is Transforming Employee Expectations
80% of workers say a company’s use of the latest digital tools greatly influence their decision to join an organization
Key Topics
- What is digital transformation?
- How and why organizations are changing customer relationships, internal processes, business models and value propositions?
- The risk for talent acquisition and retention without a clear automation/AI strategy
- Why workers want digital leadership and why they want their employers to help them acquire new digital skills?
- What skills are required by employees to be digitally savvy?
Module 2 - Next Steps for HR
Where’s the room for improvement in embracing digitalization and AI in the workplace?
Key Topics
- Examining business operations to see where implementing AI, robotics and digitalization makes the most sense
- Creating a robust digital and soft skill upskilling program for employees (for example, in collaboration) around the newly activated technologies
- HR’s responsibility in initiating a company-wide effort for fuller AI integration and helping employees be innovative when adapting to new challenges
- Securing commitment from management and employees for this effort
Module 3 - A Change of Mindset by HR
In order to best position itself to play a leading role, HR will need to familiarize itself with concepts such as design thinking
Key Topics
- Design thinking means creating an end-to-end experience that meets or exceeds the expectations of the people you serve.
- The core of design thinking is empathy – walking in the shoes of your target audience and understanding what that means. For HR, that involves getting to understand employees’ aspirations, what their work experiences are like and how they can be made better
- Empathy and building a culture in which employees demand to learn new skills rather than being pushed to learn them
- Why HR must replace traditional LMS with “learning goals” i.e. employees have a primary skill and a secondary one which they choose from a skills index
- Getting a learning culture to take hold by addressing employees’ fears: fear of the unknown, fear of failure, fear of being judged and measuring up
Module 4 --Digitalization and AI’s Impact on Performance and Cost Savings
Demonstrating how HR can reduce turnover costs, improve productivity and enhance competitive advantage
Key Topics
- How digitalization and AI can be big drivers of growth, performance improvement and cost savings
- Helping employee collaboration and AI to come together by reimagining the essence of work
- The importance of training to help employees take advantage of the power of AI
- Examples of how best practice organizations capture a forward-looking approach to digital disruption that overcomes bottlenecks in organizational efficiency, competitiveness and adaptability
Module 5 -Achieving Digital Transformation
The 2017 Bersin by Deloitte study on Human Capital Trends showed that 92% of companies are trying to reorganize in a way that allows them to build this new digital culture yet only 14% are sure they know how.
Key Topics
- Why digital transformation is high on the business agenda and why HR must not be left behind
- What must HR do now and in future to build this new digital culture – a step by step guide.
- Case studies
- Back to work action planning
