Leading & Managing Supervisor Development Course|Promise Training

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

The supervision of others is more an art than a science. More specifically, being a supervisor, is not just a set of behaviors that you apply the same way in all situations. Rather, it is the ability to assess an environment – and its people – and choose the right skills and applications for each specific situation. The first step in this process is to ensure each supervisor possesses the key skills of managing oneself to be an example of leading a team.

This program is designed to equip supervisors with a set of tools and best practices that will ensure that they are confident and competent individuals that enhance their ability to deliver organizational objectives.

The program starts by helping supervisors to clarify their responsibilities and objectives. It then helps them to know what those reporting to them should and should not be doing. Participants will learn to understand the whole communication process and their own communication style with opportunities to enhance those skills. Emphasis will also be placed on the supervisor’s behavior and maximizing the positives and avoiding the pitfalls when motivating and getting the best out of direct reports, creating a positive impression and building your personal reputation organization-wide and managing your time and workload effectively.

Learning Objectives

By attending Leading & managing high performing teams: supervisor level highly interactive program, delegates will:

Identify Understand the characteristics of effective self-management (professional development and personal transformation) and ethical leadership
Understand and communicate the team purpose and objectives and ensure each team member understands these
Master the essential people and change management skills of effective communication, advocacy, and presentation and apply these skills to ensure effective high-functioning team performance
Have a clear process for establishing, clarifying and agreeing their own and their team members role and responsibilities
Understand the keys to better communications and have begun to practice them
Have improved their ability to influence others through an understanding of financial data, budgeting, planning, mentor, and coach
Have practiced handling poor performance and supervising marginal performers
Be skilled in dealing with difficult situations and people as they arise
Have learned the practical steps involved in a delegation that succeeds
Have a toolkit of problem-solving and decision-making skills which can be adapted to different situations

Target Audience

This training course is designed for supervisors who must achieve success through their self-management and management of people and who wish to develop competencies or skills relevant to supervising, motivating and ensuring teams understand and deliver company policies and required behaviors. It will also offer each supervisor how to consciously influence team members/stakeholders and create productive behaviors that lead to optimal team impact.

Training Methodology

This highly practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

Course Contents

Module 1 - The Anatomy of Self-Mastery

On Day One we look at committing to live your life form the paradigm of personal integrity

Key Topics

Who am I and how do and should I spend my time and energy?
What is meant by values: paid work, unpaid work, play?
The importance of our images, being aware of our filters presence and influence
Three conscious processes and how to ‘observe ourselves’ to take control of our future
Achievement orientation and understanding personal paradigms and principles that deliver personal goals and time planning

Module 2 - The Holistic Supervisor

On Day Two we look at how self-mastery occurs as we interact effectively with all the events and circumstances of our personal and work relationships

Key Topics

Self-development and personal transformation – understanding and taking control of ourselves and our relationships
Interpersonal Effectiveness – thinking ‘win-win’ and the principles of interpersonal leadership
Customer Focus – the principles of empathic communication
Awareness of the external environment – the principles of creative cooperation
Self-awareness and control – the principles of balanced self-renewal
Understanding the concept of PAIN and PAIN chains

Module 3 - Supervising to Make Things Happen

On Day three we look at how being a supervisor to about getting others to think first and then act.

Key Topics

Principles and approaches to ethical leadership supervision
Understanding the supervisor’s role and responsibilities – Health & Safety, absence management/reporting, performance management and training or career development
Proactively controlling the impact of our behavior
Core communication, the power of questions and active listening
Introduction to setting concrete objectives, delegating and motivation
Presenting yourself and creating/sustaining positive personal impression with key stakeholders

Module 4 - Managing Stakeholders

On Day four we look at your confidence, personal effectiveness and your ability to handle stakeholder challenges to build your reputation

Key Topics

Negotiating with and persuading stakeholders
Bring holistically: understanding the essentials of finance, budgeting, and planning
Positively selling yourself by creating ‘win-win’ dialogues
Identifying your current working style and the implications for personal development
Preparing for action meetings
Personal professional development and transformation
Conducting appraisal reviews, giving feedback and being a mentor and coach

Module 5 - Supervising Performance

On Day Five we look at assuming full responsibility for living, growing and contributing as a proactive supervisor

Key Topics

Creating a positive team environment/being a team supervisor
Managing others time and priorities
Ensuring you stay on track and proactively manage your and your team’s performance
Constructive confrontation and supervising for performance improvement
Supervising discipline and dealing with grievances
Personal action planning

Classroom Session

Nairobi

02 - 06 Nov 2026

$5,600

Sydney

07 - 11 Dec 2026

$5,950

London

15 - 19 Feb 2027

$5,950

Dubai

29 Mar - 02 Apr 2027

$5,600

Dubai

28 Jun - 02 Jul 2027

$5,600

Cape Town

30 Aug - 03 Sep 2027

$5,600

Dubai

25 - 29 Oct 2027

$5,600

Nairobi

22 - 26 Nov 2027

$5,600

Sydney

13 - 17 Dec 2027

$5,950

More Schedules

Online Session

Duration: 2 Hrs X 8 Days

Starting Date

09-Nov-2026

$3,000

Starting Date

20-Apr-2027

$3,500

Starting Date

26-Jul-2027

$3,500

Starting Date

07-Sep-2027

$3,500

Starting Date

23-Nov-2027

$3,500

More Schedules

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Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

This Program has been approved for 25.00 HR (General) recertification credit hours toward aPHR , aPHRi , PHR®, PHRca®, SPHR®, GPHR®, PHRi and SPHRi recertification through HR Certification Institute® (HRCI®)

testimonials

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An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.