MG84
This course is ideal for executives interested in creating a culture that embraces creativity and its role in strengthening decision making.
Course Contents
Module 1 - Introduction to Well-being and Resilience
We introduce participants to the topic and explain how to work with changes and overcome setbacks at work.
Key Topics
- Introductions and personal objectives
- Understand what resilience is
- Think about how to build on your current strategies
- Practice a simple mindfulness exercise to create a breathing space in your day
- Understand different ways of influencing yourself and appreciate your perspectives and set personal goals
- The three phases of resilience:
- Coping – taking actions during the unexpected event
- Adaption – after the unexpected event; reactive action
- Anticipation – before the unexpected event; proactive action
Module 2 - Helping Employees Prepare for the Unexpected
We look at how single catastrophes, by their nature, are rarely predictable.
Key Topics
- Managing the risk landscape by sharing the experience: leaders should share, both peer-to-peer and throughout the organization, their experience during the past crises and what they learned.
- This process of reflection reinforces key lessons and also helps employees learn from past mistakes.
- Mobilize a crisis team to help employees to focus on a specific set of challenges, each with their own associated risks.
- All stakeholder management: help employees focus on the supply side of their operations when scanning for potential risk factors. Increasingly, however, they also need to pay attention to the customer side as demand volatility can be an important factor that can affect a company’s operations and ultimately its revenue. While you’ll call your suppliers first in a crisis, it’ll be your customers you’ll call most.
Module 3 - Employee Purpose Equals Strategic Resilience
We look at how employees understanding of their purpose within the mindset of the organization is key to being resilient.
Key Topics
- Purpose gives employees a clear, strategic view of how their work fits into the overall mission
- Ensuring organizational decisions naturally align with others in the organization.
- This clarity of purpose allows for continuous quality improvement in the good times and speedy agility in the times when resilience is required
- Nobody notices resilience until it’s needed and then it becomes what everyone gravitates towards
- When a crisis hits, leaders should visibly model the behaviors they want to see in their employees
- Calm and brave actions delivered with clarity will build the resilience in others, allowing them to get on with their work despite any surrounding tumult
Module 4 - Cultivate a Well-being or Growth Mindset Culture
We look at how creating a love of learning and a questioning culture is key to building resilience.
Key Topics
- Develop and nurture employee wellbeing mindset to build resilience at all organizational levels
- Implement mindfulness techniques, taking detachment breaks and developing mental agility to create the psychological capacity to adapt employee behaviors and mindset as situations change
- Create forums where employees can ask open questions and contribute ideas.
- Accept the reality with humility – it is important for leaders and employees to accept realities when faced with them and not succumb to denial. By acting with humility, they will allow for the necessary mistakes they and others will make before landing on the right solutions
- Tailor their responses and take decisive action
Module 5 - Action Planning
We investigate how well-being and resilience does not reside in a spreadsheet, or in the walls of your headquarters, it lives in employees.
Key Topics
- Promoting continuous innovation as a critical aid for adapting to disruptive forces and ensuring organizational longevity
- Learning points and actions to take back to work
- Review Objectives & feedback forms
