A Highly-Interactive Program

Decision-Making for Operation and Maintenance Professionals

A Practical Guide to Decision-Making Process for Operational & Technical Professionals

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Venue Starting Date Duration Fees Join Now
London - UK , 20240916 16 - Sep - 2024 5 - Day $5,950 Register
Online - Virtual , 20241119 19 - Nov - 2024 2 Hrs X 8 Sessions $2,100 Register
Dubai - UAE , 20241209 09 - Dec - 2024 5 - Day $4,950 Register


Operations & maintenance management requires planning, scheduling, and controlling activities. It involves coordinating people and resources to manufacture goods and satisfy customer needs. Operation and Maintenance Professionals are accountable for making decisions that will affect the operations of their organization. They must be able to identify problems, create solutions, and decide what is best for their firm. Also, ensure resources are used effectively and efficiently. Hence, it is crucial to understand the critical factors related to the decision-making process.

This Decision Making for Operation and Maintenance Professionals Training course will support Employees in developing practices and techniques to manage pressure proactively, allowing them to meet deadlines and deliver against their objectives. You will develop the competencies related to time & task management, planning, leadership, collaboration, stakeholder management, problem-solving and decision-making.


By the end of this training course, participants will be able to:

  • Determines the potential impact of a situation or problem.
  • Extrapolate and interpret data in a manner so other team members can understand impact.
  • Uses a structured and logical troubleshooting methodology to solve problems.
  • Evaluates all options available to decide best course of action.
  • Uses commonly used and extensive range of tools to support decision making
  • Makes important decisions that suit company business and QHSE objectives.
  • Determines the decision in complex situations when no viable options are available.
  • Use positive communication & influencing techniques to ensure work is completed on time
  • Routinely assesses key process information for abnormal conditions.


The training programme is designed for technical employees from production operations; they include:

  • Operation and Maintenance Professionals
  • Key Operations Supervisors
  • Internal Improvement Consultants
  • Superintendent
  • Shift team leaders
  • Maintenance coordinators
  • Engineers/ Sr. Engineers


This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, roles play and practice to enhance learning. There will be ample time for Q&A, and discussions with ‘return to work’ action planning. The program will reinforce key concepts within an inspiring and engaging learning environment. Course manuals, presentations, videos, and case studies will be used in training.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.


Module 1 - Introduction of Work Task Concepts

  • KeyTopics:

    • Understanding the role of self-management in managing tasks
    • Overview and context of task management
    • Identifying reasons for the current focus in business on managing tasks
    • Understanding how work is accomplished in organizations
    • Identifying the role of strategic management in leadership of tasks

Module 2 - Importance of Planning in Management of Tasks

  • KeyTopics:

    • Clarifying goals, objectives, assumptions and constraints in work
    • Integrating a scope, work structure and management plan in assignments
    • Learning to identify and manage stakeholders
    • Identifying risk techniques that affect tasks, priorities and deadlines
    • Understanding how to develop clarity of purpose and objectives in task assignments
    • Identifying the skills necessary to lead and manage work tasks

Module 3 - Setting Priorities & Deadlines in our Time Management

  • KeyTopics:

    • Using the manner we approach work as an initial time management plan
    • Planning for time management, scheduling, and meeting deadlines
    • Integrating time management into the development of priorities
    • Making the most of meetings, e-mails, interruptions, and transition time
    • Developing a personal plan, with a ‘to-do’ list and priorities
    • Dealing with time wasters, procrastination, and bosses

Module 4 - Skills Required to Deal with People in Work Assignments

  • KeyTopics:

    • Identifying skills required to obtain the help of others on tasks
    • The importance of understanding our ways of working with others
    • The importance of interpersonal skills in accomplishment of tasks
    • Identifying interpersonal work styles of self and other
    • Understanding task flexibility and versatility in people leadership
    • Learning how to work better with others to have productive work

Module 5 - Personally Managing Tasks to Implement Change

  • KeyTopics:

    • Learning techniques to use communication for success in tasks
    • Understand the characteristics of proper communication
    • Identifying methods to deal with human change patterns
    • Developing a personal plan to become more effective with self-management
    • Dealing with some people who struggle with change
    • Practicing techniques to help colleagues with change

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