Customer Acquisition & Retention Strategies

A well-structured Customer Acquisition & Retention Strategies pays a pivotal role in a successful business. New Customer acquisition is a crucial driver for businesses. Providing the right product/service with great experience will help you to increase the customer base. At the same time, customer retention is critical to consistent growth and financial planning. Effective strategic planning is essential to the future success of any organization. Effective strategy delivery creates a basis for sustained competitive differentiation coupled with simultaneous revenue, cost and service impact.

This Customer Acquisition & Retention Strategies Training Course provides delegates with the tools and techniques to create a powerful new approach to strategy in their organisations: one based on putting customer value at the centre. This program focuses on strategic planning and how to implement it. You will not think about strategy in the same way ever again.

By attending Customer Acquisition & Retention Strategies Training Course, delegates will learn a new process that they can introduce to their organisations along with easy-to-learn techniques:

• To define new but proven strategy approaches centred on customer outcomes
• To create and deliver against business planning that involves the whole organisation
• To provide an in-depth stakeholder engagement framework
• To highlight the process of effective implementation
• To provide insights into strategic planning problems to avoid
• To highlight examples of strategic success and failure
• To provide insights into productive contingency planning

Customer Acquisition & Retention Strategies Training Course is designed for senior managers, business unit managers, business strategists, developers of business plans, analysts and researchers supporting the development of business plans, all people required to contribute to and implement a customer-centric strategy

Promise Training incorporates the most up to date training and capability development methodologies available in the market. Customer Acquisition & Retention Strategies course carefully designed to address the whole breath of learning styles and to inspire and engage participants fully. The sessions are also highly participative and include powerful individual or group exercises, thereby providing opportunities for personal participation in real situations. During these exercises, you discover that you can quickly do what you are learning. This process makes the training fun-filled, fast-paced, challenging and empowering.

Pre & Post course assessments will be used to measure the effectiveness of this training.