* Click on column header for sort them
Venue |
Starting Date |
Duration |
Fees |
Dubai - UAE ,
|
20231009
09 - Oct - 2023 |
5 - Day |
$4,750 |
Register
|
Online - Virtual ,
|
20231205
05 - Dec - 2023 |
2 Hrs X 8 Sessions |
$1,750 |
Register
|
COURSE OVERVIEW
A well-structured Customer Acquisition & Retention Strategies pays a pivotal role in a successful business. New Customer acquisition is a crucial driver for businesses. Providing the right product/service with great experience will help you to increase the customer base. At the same time, customer retention is critical to consistent growth and financial planning. Effective strategic planning is essential to the future success of any organization. Effective strategy delivery creates a basis for sustained competitive differentiation coupled with simultaneous revenue, cost and service impact.
This Customer Acquisition & Retention Strategies Training Course provides delegates with the tools and techniques to create a powerful new approach to strategy in their organisations: one based on putting customer value at the centre. This program focuses on strategic planning and how to implement it. You will not think about strategy in the same way ever again.
LEARNING OBJECTIVES
By attending Customer Acquisition & Retention Strategies Training Course, delegates will learn a new process that they can introduce to their organisations along with easy-to-learn techniques:
- To define new but proven strategy approaches centred on customer outcomes
- To create and deliver against business planning that involves the whole organisation
- To provide an in-depth stakeholder engagement framework
- To highlight the process of effective implementation
- To provide insights into strategic planning problems to avoid
- To highlight examples of strategic success and failure
- To provide insights into productive contingency planning
TARGET AUDIENCE
Customer Acquisition & Retention Strategies Training Course is designed for senior managers, business unit managers, business strategists, developers of business plans, analysts and researchers supporting the development of business plans, all people required to contribute to and implement a customer-centric strategy
TRAINING METHODOLOGY
Promise Training incorporates the most up to date training and capability development methodologies available in the market. Customer Acquisition & Retention Strategies course carefully designed to address the whole breath of learning styles and to inspire and engage participants fully. The sessions are also highly participative and include powerful individual or group exercises, thereby providing opportunities for personal participation in real situations. During these exercises, you discover that you can quickly do what you are learning. This process makes the training fun-filled, fast-paced, challenging and empowering.
Pre & Post course assessments will be used to measure the effectiveness of this training.
COURSE CONTENTS
Module 1- The “Why” of Strategy
Module 2 - Aligning Strategy To Customer Value
Module 3 - Practical Implications of Strategy Implementation
-
KeyTopics:
Competitive landscape
- Who are our current competitors?
- Who are our future competitors?
- Disruptive competition – myths and realities
Current capability
- How to use the “voice of the customer” to establish current capability
- Understanding the Organisational Readiness Competency Assessment
The basis of change
- Determining core capabilities
- Determining new capabilities
- Option evaluation
Strategic trajectory
- Introducing the concept of “trajectory” and how it applies to strategy
- Current and future internal and external forces
Module 4 - Managing Change To Deliver Customer Value
Module 5 - Effective Strategy Implementation
You may also be Interested in...
* Click on column header for sort them
CS09 |
Digital Transformation and Artificial Intelligence |
Online - Virtual,
|
20231009
09 - Oct - 2023 |
2 Hrs X 8 Sessions |
$1,750 |
CS08 |
Customer Experience Management Strategies |
Dubai - UAE,
|
20231016
16 - Oct - 2023 |
5 - Day |
$4,750 |
CS03 |
Service Quality & Customer Satisfaction: Tools & Techniques |
Online - Virtual,
|
20231016
16 - Oct - 2023 |
2 Hrs X 8 Sessions |
$1,750 |
CS06 |
Customer Experience Professional Workshop |
Dubai - UAE,
|
20231016
16 - Oct - 2023 |
2 - Day |
$2,100 |
CS07 |
Customer Experience Masters Workshop |
Dubai - UAE,
|
20231018
18 - Oct - 2023 |
3 - Day |
$3,250 |