MG84
Course Contents
Module 1 -Introduction to Continuity and Contingency Planning
Key Topics
- Identify potential risks and harmful events
- Key terminology, principles and rules of action to be taken?
- Utilize best practice crises management learnt (identified during Covid-19 for example)
- Integrate continuity and contingency planning at organizational and departmental and operational levels
- Create, document and communicate your contingency plans and procedures
Module 2 - Scoping a Crisis Committee
Key Topics
-
- Establish an anti-crisis committee
- Deciding ‘Terms of Reference’ (goal, authority of the committee, objectives & outcome measures, in/out of scope, who to involve, role/responsibilities, frequency of meetings and ways of working etc.)
- Designing and writing mitigation plans
Module 3 - Continuity and Contingency in Context
Key Topics
- Conducting a Business Impact Analysis (BIA)
- Assessing threats and risks
- Determining how employees/management should behave during a crisis
- Maintaining, training and exercising for (possible) crisis events
Module 4 - Communicating During/After a Crisis
Key Topics
-
- Deciding internal/external communications and PR responses
- Stages of a crisis and what to say/not to say and how to say it during each
- Updating and maintaining your contingency plans
- Training and conducting workplace test exercises
- Managing information and learning from crisis manageme
Module 5 - Case Study Practice Session
Key Topics
- Participants will design a crisis management policy and plan and how to form a crisis management team who must prepare to effectively control and communicate during a work centred crisis
- Program review and workplace action planning
