Communication, Interpersonal & Influencing Skills Training Program

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

Getting people to do what you want/need them to do can be the most difficult task faced by leaders, managers, CEOs, or anyone in this situation. How do you influence people successfully? Communication, interpersonal, and influencing skills are crucial for building robust relationships, fostering collaboration, and attaining personal and professional goals. They enable clear expression, understanding of others, and the ability to inspire and persuade effectively. These skills drive teamwork, resolve conflicts, and support leadership and decision-making in diverse settings.

Attending this course will give you pleasure as a master of influencer with the above-mentioned skills. These skills ultimately lead to personal fulfilment, organizational success, and a positive community impact.

Important Features

The important features of the Communication, Interpersonal & Influencing Skills training course are:

Understanding the fact that ANYONE can be influenced
Specific techniques to enhance your effectiveness in communication, interpersonal and influencing skills
Simple identification of people’s needs and behaviors
Elevate your sensitivity toward understanding people who are different from us in many perspectives
Organization politics can be positively applied

Learning Objectives

Participants on the Communication, Interpersonal & Influencing Skills training course will be able to:

Understand the principles of communication and interpersonal skills
Enhance your chances of being successful in your chosen endeavour
Learn to determine your approach in dealing with people
Manage interpersonal conflict
Handle feedback and criticism constructively
Acquire the techniques in influencing people from various backgrounds and cultures
Achieve internal calm and peace with yourself
Understand the leadership styles that can help or hurt you
Diminish the possibility of getting undesirable results

Target Audience

PROMISE Communication, Interpersonal & Influencing Skills training course is designed for anyone who intends to be successful in influencing people.

Training Methodology

Communication, Interpersonal & Influencing Skills practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

Course Contents

Module 1 - Introduction to Communication, Influencing and Interpersonal Skills

Key Topics

Introduction to Communication
Introduction to the Power of Influence
Elements of Effective Communication
Qualities of Effective Communicators
The Communication Process
Definition of organizational politics
Overcoming Communication Barriers

Module 2 - Communication Across Cultures & Influence

Key Topics

Improving Cross-Cultural Communication
Managing Perceptions and Biases
Understanding Communication Styles
The Cross-Cultural Communication Skill Set
Communicating within Multi-Cultural Teams
Universal Laws of Persuasion: Process
‘DiSC’ personal development profile
Areas of growing your sphere of influence

Module 3 - Interpersonal Skills and Assertiveness

Key Topics

Interpersonal skills

Building effortless rapport with colleagues
Working with the boss
Giving and receiving feedback
Dealing with emotions
Building trust with people

Assertiveness

What is assertiveness and what it is not!
The different behavioural styles
Self-confidence and self-esteem
Negotiating a win-win situation

Module 4 - Communication Behavior and Conflict Management

Key Topics

Passive, Aggressive and Assertive Behavior
Verbal and Non-Verbal Elements of Communication
Understanding Conflict Sources, Types and Styles
Mastering Conflict Management Skills
How to say “No”
Barriers to effective communication
Types of Physical Interference Affecting Communication
Positive and negative organisational climates
Overcoming the barriers to communication

Module 5 - Improving Communication, Constructive Feedback and Criticism

Key Topics

Improving Communication

Improving organisational communication
Promoting better relationships
Communication between managers and employees

Constructive Feedback and Criticism

The Value of Feedback
Positive and Negative Feedback
Giving Constructive Criticism
Dealing with Negative Criticism

Classroom Session

Dubai

19 - 23 Oct 2026

$5,600

Kigali

09 - 13 Nov 2026

$5,600

Istanbul

07 - 11 Dec 2026

$5,950

Dubai

15 - 19 Mar 2027

$5,600

Sydney

24 - 28 May 2027

$5,950

Dubai

05 - 09 Jul 2027

$5,600

Port Louis

26 - 30 Jul 2027

$5,600

Kigali

11 - 15 Oct 2027

$5,600

Dubai

01 - 05 Nov 2027

$5,600

Istanbul

06 - 10 Dec 2027

$5,950

More Schedules

Online Session

Duration: 2 Hrs X 8 Days

Starting Date

16-Nov-2026

$3,000

Starting Date

08-Feb-2027

$3,500

Starting Date

07-Jun-2027

$3,500

Starting Date

05-Jul-2027

$3,500

Starting Date

28-Sep-2027

$3,500

Starting Date

16-Nov-2027

$3,500

More Schedules

Related Category

Share These Course

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

testimonials

[testimonial_heading]

An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.