Creative Thinking, Innovation & Problem Solving Training Program

Overview Objectives Audience Methodology Contents Certificate FAQ's

Course Overview

Brainstorming and problem-solving is a natural process. Don’t put a bandage on a problem; fix it permanently. Problem-solving is best done with a proven process. Proper brainstorming and problem-solving are techniques to reverse engineer any situation, identify the cause(s) of a problem, resolve it, and prevent it from occurring again. This saves your organization time, money, and resources.

We are all born problem solvers. True creative thinking and problem-solving consists of seeing what everyone else has seen, thinking what no one else has thought and doing what no one else has dared.

Brainstorming is the bedrock of innovation – the spark or idea that brings with it the possibility for change and improve. No team can achieve its objectives until its people achieve theirs. This is what this program is about i.e. making participants’ more effective in the way they solve problems so that they, in turn, can make their business area more effective.

This course introduces delegates to proven models to separate causes from symptoms; develop a range of potential solutions; walk through a plan to implement and test these solutions and measure the results. In today’s turbulent business environment, it’s not enough to do things differently. We must do different things.

Learning Objectives

Understand the role of brainstorming and creativity thinking and its use to solve problems
Develop brainstorming and creative problem-solving habits and apply these to decision making
Understand that every problem has one or more cause(s) that can be identified
Leverage the latest strategies and methodologies for identifying and generating win/win innovative outcomes
Link innovation to performance and establish critical measurement tools to prove your success
Understand individual creative talents and skills as a starting point for greater creative contribution in the workplace
Increase the capacity for using creativity to solve problems, deal with conflict and negotiate win/win solutions.
Gain awareness of how creativity can be among the organization’s greatest assets

Target Audience

This training course is designed for all employees interested in creating a culture that embraces creativity and its role in strengthening decision making. It will benefit anyone interested in understanding how to identify the real causes of problems faced by their organization and solve them permanently.

Training Methodology

This highly practical and results-oriented program is based on adult learning concepts. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

Course Contents

Module 1 - The Anatomy of Brainstorming

We look at the necessary components and principles of brainstorming and creativity

Key Topics

Defining brainstorming and problem solving – what is and what it is not
Idea conception to tangible execution – de Bono’s influence
Where do all great ideas come from and mostly end up?
Where creative thinking can be applied in the workplace
What are managerial problems, process problems, people problems?
Problem types, conditions and urgency
Managers as problem solvers vs. decision makers

Module 2 - Applying Brainstorming

We look at how to apply brainstorming and problem solving everyday

Key Topics

Using the distinct types of mental skill used in brainstorming and creativity: analytical and creative
Challenging assumptions and overcoming the barriers to creative brainstorming in various situations
The habits and stages used by creative brainstormers and innovators
Learning how creative brainstorming works and identifying/understanding the creativity in others
Problem types and generating alternatives to these using the top five brainstorming techniques used in business today
Creating options and choosing the most suitable course of action for each problem

Module 3 - Innovative Problem Solving

We look at using innovation and problem solving everyday

Key Topics

Problem-solving skill elements:
- Define the problem
- Understand current situation
- Cause Analysis & Fish Bone
- Solution – Producing a broad range of ideas
- Evaluation & finalization of solutions
- Implementation of the solution

Module 4 - Unleashing the Innovative Genius Inside You and Others

We look at practicing personal innovation

Key Topics

Generating alternatives and evaluation them: Creative thinking game (traffic jam)
Eight Disciplines Problem Solving
1. GROW model
2. How to solve it
3. KEPNER and FOURIE Incident and Problem Investigation
4. Kepner-Tregoe Problem Solving and Decision Making
5. PDCA (plan-do-check-act)
6. Productive Thinking Model
7. RPR Problem Diagnosis (rapid problem resolution)
8. Thinking Dimensions – Problem Solving
Using creative thinking to influence my entire environment
Using creative thinking in applying organizational and departmental strategy
How to spot creative talent in others

Module 5 - Approaches to Decision Making and Activating Creativity/Brainstorming

We look at practicing problem solving and decision making.

Key Topics

Problem solving and decisions (and the process for implementing creative ideas)
How to make decisions
Case Study: Using the problem-solving tools
- Plan-Define problem and process
- Plan-Identify possible causes and select the most likely
- Plan-Identify possible solutions and select the best one(s)
- Do-Develop action plan
- Check-Implement plan

Classroom Session

Dubai

30 Nov - 04 Dec 2026

$5,600

Kigali

07 - 11 Dec 2026

$5,600

Dubai

25 - 29 Jan 2027

$5,600

Johannesburg

12 - 16 Apr 2027

$5,600

Cape Town

28 Jun - 02 Jul 2027

$5,600

Dubai

12 - 16 Jul 2027

$5,600

London

30 Aug - 03 Sep 2027

$5,950

Abuja

27 Sep - 01 Oct 2027

$5,600

Dubai

22 - 26 Nov 2027

$5,600

Kigali

13 - 17 Dec 2027

$5,600

More Schedules

Online Session

Duration: 2 Hrs X 8 Days

Starting Date

19-Oct-2026

$3,000

Starting Date

07-Dec-2026

$3,000

Starting Date

31-May-2027

$3,500

Starting Date

09-Aug-2027

$3,500

Starting Date

25-Oct-2027

$3,500

Starting Date

14-Dec-2027

$3,500

More Schedules

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Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

Certificate

Upon successful completion of this training, participants will receive a PROMISE Certificate of Completion.

This Program has been approved for 25.00 HR (General) recertification credit hours toward aPHR , aPHRi , PHR®, PHRca®, SPHR®, GPHR®, PHRi and SPHRi recertification through HR Certification Institute® (HRCI®)

testimonials

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An exceptional learning experience. This stands out as one of the most comprehensive and well-structured courses I have encountered in my career.